Your ticketing is painful. Try ours.
A modern service desk built around conversation, designed for scale. Work tickets like natural conversations with full context at every step.
All Tickets Queue
Why Our Ticketing?
Designed from the ground up based on real MSP and enterprise experience.
- Work tickets like conversations
- Automatic Association & Correlation
- AI-Driven Triage, Done First
- AI Agents That Do the Heavy Lifting
- Clear wins and fewer grind days
Advantages
Reduce noise and accelerate resolution with built-in intelligence.
- Operational Clarity. No Guesswork
- Focus Where It Matters
- Conversations That Flow
- Context, Automatically
- Consistent Workflows
Smart Categories That Organize Your Queue
Tickets are automatically categorized so your team always knows where to focus. Each category has its own queue, counts, and priority views.
Alerts
AI-triaged monitoring alerts with automatic severity classification
Incoming
New tickets from email, portal, or automated systems
Managed
Actively managed tickets with assigned engineers
Data
Circuit and connectivity issues with full service context
Voice
Phone system and VoIP related tickets
SDWAN
SD-WAN infrastructure and overlay network issues
Billing
Account, invoice, and billing-related requests
Voice-Porting
Number porting and telecom transition tickets
Conversations That Flow
Every ticket is a real-time conversation thread. AI agents like Event Triage automatically create tickets from critical events, draft professional client notifications, and link affected services and assets. Engineers can reply, comment, and @mention teammates, all within a single unified view.
AI Event Triage creates tickets with full diagnostic context- Professional client outage emails drafted automatically
- @mention teammates with a searchable people picker
- Threaded comments and replies in a chat-style layout
- Full context sidebar: contacts, locations, services, assets
Ticket Conversation & @Mentions
AI-Powered Diagnostics
AI-Driven Triage, Done First
When an issue is detected, the AI runs concurrent ping and traceroute diagnostics across all affected targets. WAN Check agents analyze packet loss, latency, and routing paths, then post structured findings directly into the ticket thread so engineers have the full picture before they even start.
- Concurrent ping and traceroute across multiple targets
- Structured packet loss and RTT analysis posted in-thread
- Traceroute path analysis identifies where failures begin
- Engineers add real-time status updates in conversation
- Full audit trail from detection to resolution
Alerts Queue with Real-Time Triage
Tickets are automatically sorted into smart categories like Data, Alerts, Voice, SDWAN, and Billing. Each queue shows ticket age, priority badges, assigned team members, and client context so your team can triage at a glance without opening every ticket.
Human
Manual tickets from your team
AI
Auto-created by AI agents
Human+AI
Collaborative AI-assisted tickets
Smart Ticket Queue
Built for Real Teams
Every feature is built around how teams actually work, not how software thinks they should.
AI Agents
Automated triage, reminders, and client communication.
Auto-Correlation
Related tickets, assets, and events linked automatically.
@Mentions
Tag team members directly in ticket conversations.
Multi-Tenant
Manage all clients from a single unified portal.
Ready to Experience the Future of Network Operations?
Start Using Netverge
30-day free trial · No charge until day 31 · Cancel anytime