Netverge Artemis
Your next engineer isn't human.
AI workers that handle real operational tasks across tickets, events, monitoring, assets, and client communication. They do the work before an engineer ever touches a ticket.
What Is Artemis?
Artemis is Netverge's agentic automation engine. Platform-wide AI workers that execute real operational tasks across your entire stack.
- Automate repetitive tasks
- Troubleshooting and Diagnostics
- Communicate with clients
- Update and respond to tickets
Value Proposition
- Unified operational platform
- Reduce mean time to repair
- Offer network monitoring as a service
- Higher ARPU through bundled services
- Reduce headcount and overhead
- Supercharge your team with gamification
- Improve customer experience & retention
Specialist Agents
22+ purpose-built AI agents that handle real operational work, from triage and diagnostics to client communication and documentation. Each one replaces a specific manual workflow.
Triage & Escalation
First responders that classify, prioritize, and route incoming events and tickets.
Event Triage
Classifies critical events, assigns priority, and routes to the right team automatically.
Ticket Helper
Provides helpful tools within tickets: context lookup, action suggestions, and quick updates.
Troubleshooter
Suggests next steps while troubleshooting an issue, guiding engineers through resolution.
Diagnostics & Homework
Run automated diagnostics so engineers get answers before they even look at a ticket.
Fortigate Homework
Runs automated diagnostics on FortiGate firewalls linked to a ticket.
Mikrotik Homework
Performs automated MikroTik router diagnostics and collects key outputs.
MikroTikSpeedTest
Runs speed tests between MikroTik devices to validate throughput.
Versa SDWAN Homework
Performs basic homework on SD-WAN assets linked to a ticket.
WANCheck
Demarc pings check: ISP to CPE WAN connectivity validation.
Communication & Documentation
Keep clients informed and documentation up to date without engineer effort.
Communicator
Sends client-facing updates on ticket progress and resolution status.
DocuPilot
Auto-generates and maintains operational documentation from ticket history.
DocNow
Creates instant documentation snapshots for assets and services.
Diana
Personal briefing assistant that summarizes key updates and action items.
Intelligence & Automation
Background workers that handle cleanup, notifications, and data processing.
Maxwell Smart
Personal AI assistant for engineers. Answers questions and retrieves context.
Outage Notifier
Detects carrier outage alerts and sends courtesy notifications to affected clients.
Moppy
Cleanup and communication agent that handles routine maintenance tasks.
Transcript Ingestion
Ingests and processes call transcripts for searchable knowledge.
Netsapiens API Tool
Completes various automated tasks on Netsapiens phone systems.
"Our agents don't take breaks, they don't get tired, and they work all day and night."
— Jim Gurol
"Artemis makes you limitless and puts your professional ability on steroids."
— Hamed Zolghadri
How Artemis Works
Artemis handles the noisy, repetitive work before your team ever touches a ticket. Triage, diagnostics, client updates. The result is fewer interruptions, faster resolution, and hours of engineer time given back every week.
Key Benefits
Build institutional knowledge that never leaves when your employee leaves. It is now part of your intellectual IP.
Cuts Operational Costs
Reduce overhead by automating the work that used to require dedicated staff.
Reduces Engineer Burnout
Free your team from noisy, repetitive tasks so they can focus on meaningful work.
Faster Issue Resolution
Triage, diagnostics, client updates. All handled before an engineer touches a ticket.
Operational Consistency
Build institutional knowledge that never leaves when your employee leaves.
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