Question 1

How does Netverge pricing work?

Accepted Answer

Netverge starts at $299/mo for the Starter Package, which includes up to 100 clients, 100 sites, 150 monitoring sensors, 2 AI agents, and all core platform features. Vergepoints are $49/device/mo and include four built-in monitoring sensors. You can scale with à la carte add-ons at $100/mo each.

Question 2

Do you offer a free trial?

Accepted Answer

Yes. Netverge includes a 30-day free trial with no charge until day 31. You can cancel anytime. Full platform access during the trial covers monitoring, ticketing, the knowledge graph, and your 2 included AI agents.

Question 3

What are Vergepoints and why do I need them?

Accepted Answer

Vergepoints are on-site monitoring devices that give you full network visibility. Each unit includes four sensors: QoE Monitoring, End-to-End Path Probe, SNMP Monitoring Scout, and Web Application Monitoring. They detect and often self-clear issues before they impact end users.

Question 4

How does Netverge handle data security?

Accepted Answer

Netverge uses end-to-end encryption and a built-in data sanitization layer that strips sensitive information like passwords and confidential data before any context is passed to public LLMs. Customer credentials live in a password vault with role-based access controls. Customer data is isolated per tenant.

Question 5

What systems and vendors does Netverge support?

Accepted Answer

Netverge monitors a wide range of vendors and platforms including Meraki, UniFi, Fortinet, MikroTik, AWS, Azure, VMware, Microsoft 365, Linux, and Windows. The platform also supports standard protocols like SNMP, DNS, BGP, and SSL certificate monitoring. See the monitoring page for the full sensor catalog.

Question 6

What is Artemis AI and how does it help my team?

Accepted Answer

Artemis is Netverge's agentic AI engine. It automates ticket triage, performs root-cause analysis on network issues, and handles routine tasks like client notifications and status updates so your team can focus on complex problems instead of repetitive work.

Question 7

What is the 360° Client Knowledge Graph?

Accepted Answer

The Knowledge Graph gives you a unified view of every client: documents, passwords, communications, network topology, ticket history, and more. All in one place. It eliminates context-switching and gives your team instant access to the full picture when resolving issues.

Question 8

Is Netverge built for MSPs, enterprises, or both?

Accepted Answer

Both. MSPs use Netverge to manage multiple client environments from a single pane of glass with multi-tenant support. Enterprises use it to monitor internal infrastructure, automate IT operations, and reduce mean time to resolution across their organization.

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