Customer Experience Observability Platform

Neverge CX Insighter offers a real-time AI empowered customer observability platform that collects every single customer interactions and facilitates monitoring, identifying and responding to the customer experience incidents.  Netverge CX Insighter helps you to understand how customers, employees and partners feel about a service or product. It makes the customer experience data available, centralized and actionable

Netverge CX Insighter Fits Everywhere

Fits your customer experience needs. Whether you are a large enterprise, a medium or a small business or an organization running with a lean IT team, we have a solution for you. Netverge CX platform connects all the customer interaction dots together from social media,  enterprise applications,  phones, teleworkers, and end users to reliably observe the customer experience. It helps you to identify unhappy customer interactions and react before it is too late.

With a real multi-tenant platform, you can reduce your operating workload

Proactive CX culture,  you can brand and build competitive products 

A cloud-native platform that blends AI algorithms and customer experience  

Netverge CX Insighter

Understanding all relevant customer experience indicators— and the connection/impact between them — is vital but challenging. Netverge CX Insighter dashboard illustrates realtime customer interactions data  from variuos communication channels. It applies AI models and provides insightful analytics. 

 

If You Can Measure It, You Can Improve It
Every business requires its own customer experience strategy. Netverge CX Insighter helps you to:

  • Develop business-oriented CX metrics
  • Identify CX problems before impacting your business
  • Improve customer retention rate
  • Improve loyal customer rate
  • Build a Deeper relationship with customers

Prepare your company for CX transformation

Netverge simplifies the shift to AI empowered CX transformation while improving customer experience and business resiliency